Order support
For help with an existing order, email Customer support is temporarily unavailable and include your order number. This is the quickest way for the care team to see the correct purchase details.
Never send card numbers, PayPal passwords or other payment credentials in a customer-care message.
For a privacy request, use the subject line “Privacy request” and identify the right you want to exercise. For a return, include the item, quantity and reason and wait for approved return instructions before shipping.
Before placing an order
You may find the answer immediately:
- Compare measurements in the size guide
- Review delivery times and rates in shipping
- Check eligibility and timing in returns & refunds
- Review how information is handled in the privacy notice
- Read the purchase contract in the terms of service
- Read common answers in the FAQ
What to include
For order questions, share the order number, the name used at checkout and a short description of what you need. For a damaged or incorrect item, include clear photos of the item, packaging and shipping label.