30-day return window
Eligible items may be returned within 30 calendar days of delivery. The return must be requested within that period and sent using the return instructions provided by customer care.
Return condition
Items must be unworn, unwashed, unaltered and returned with original tags and packaging. Footwear may be tried on indoors only and must include the original shoe box in saleable condition.
Final-sale items, gift cards and items marked non-returnable at purchase are not eligible for change-of-mind returns. These exclusions do not limit rights that apply to faulty, damaged or incorrectly supplied goods.
Starting a return
Email the address on contact & order help and provide the order number, item and reason for return. Do not send an item back until return instructions have been issued. Returns sent to an unapproved address may be delayed or refused.
Unless the item is faulty, damaged or incorrect, the customer is responsible for return shipping. Original delivery charges are not refundable.
Inspection and refund
Returns are inspected after arrival. Approved refunds are sent to the original payment method within 5 business days of inspection. PayPal or the issuing bank may require additional time to post the credit.
Exchanges
We do not offer direct exchanges. Return the eligible item for a refund and place a new order for the preferred size or color.
Damaged, faulty or incorrect items
Use contact & order help within 7 days of delivery and include clear photos of the item, packaging and shipping label. Keep all packaging until the review is complete.