COMPLIMENTARY U.S. STANDARD DELIVERY ON ORDERS $120+

ASTERKIND · CUSTOMER CARE

Frequently asked questions

Answers about ASTERKIND sizing, delivery, returns and payment.

Which currency do you use?

All prices are shown in U.S. dollars (USD). Delivery charges and any applicable taxes are shown before you continue to payment.

Where do you deliver?

Checkout currently supports delivery within the United States. See the shipping policy for service levels, timing and rates.

How do I choose a size?

Use the size guide to compare clothing and footwear sizes across U.S., EU and UK systems. Fit can vary by silhouette, so also check the description and available sizes on each product page.

Can I change or cancel an order?

Order processing begins quickly. Use contact & order help as soon as possible. Changes and cancellations cannot be guaranteed after fulfillment begins.

What is the return window?

Eligible unworn items may be returned within 30 days of delivery. Footwear must be tried on indoors and returned with its original box. See returns & refunds for the full conditions.

Who pays for return shipping?

For a change-of-mind return, the customer pays return shipping. If we confirm that an item was faulty, damaged in transit or incorrectly supplied, the return instructions will provide a prepaid method or explain reimbursement. See returns & refunds for refund amounts and timing.

How will I pay?

After reviewing your delivery details and order total, you can continue to PayPal. PayPal displays the payment methods available for your account and location.

How do I get order help?

Use contact & order help and include your order number.

How is my information used?

We use contact and order information to provide checkout, delivery, returns, security and support. Payment credentials are handled by PayPal. See the privacy notice for categories, disclosures and privacy rights.